If you change your mind immediately after placing an order with electriibe and your goods have not yet been picked at our warehouse, electriibe may be able to cancel your order. Please email us immediately at support@electriibe.com, with your order number and letting us know that you wish to cancel your order. All orders placed on electriibe.com are final. If your item(s) has already been picked at the warehouse, regardless if the item(s) has physically shipped or not, or you have already received your order, we do not provide returns or refunds, unless the items are damaged or faulty. 

 

Returns - Damaged or Faulty Products:

If your electric ride has issues after the initial 90 day period from the purchase date, you will need to contact the manufacturer and make a warranty claim with them.

Please note the warranty period will vary from product to product. If you cannot find warranty information, please get in touch and we will point you in the right direction to help resolve this issue.

Please have your serial number handy (usually found on the battery or battery case) and the date of purchase listed on your order receipt.

Razor technical support please call toll-free: 866-467-2967.