As soon as you place an order with electriibe, you will get a confirmation email of your purchase. An email is preferred over your phone number.
Your order is then processed and picked by our warehouse, which generally takes 1-3 business days to leave the warehouse for it's intended destination.
Our Razor products are shipped through UPS Ground from Cerritos California, which usually takes 3-7 business days to reach their destination, depending on where the customer is shipping to.
Our Jupiter Bike products are shipping through Fedex Ground from Tampa Florida, which usually take 7-10 business days to reach their destination, depending on where the customer is shipping to. Our Jupiter Bike warehouse needs 2 business days to process your order and get it through the shipping queue.
You will receive the tracking information of your order as soon as the carrier receives it and that tracking number is sent to us from our warehouse. We currently use UPS as a carrier, and you will be able to track your order here.
- These dates are estimations, and during the Holidays may change due to reasons beyond our control
- Our warehouse's operational hours are Monday through Friday. If you place an order with electriibe on Friday, Saturday or Sunday then that order will be processed by our warehouse the following Monday morning
We are unable to ship anywhere outside of the United States, nor can we ship to Canada or Alaska.
For any undeliverable/refused by recipient packages, we will issue a full refund excluding shipping costs. If the package was refused by the intended receiver, it is usually because it was sent as a gift and the receiver was not expecting a package.
For your convenience, please let the intended receiver know that a gift is being delivered to their house. Please go to our Refund Policy page for more information on refunds.
If you have any more questions regarding shipping, please feel free to email us at firstname.lastname@example.org. We are more than happy to discuss shipping times.